The details
A few things
worth knowing.
How many calling licenses do I need?
One license supports one simultaneous caller. Agents keep individual logins and can share capacity across shifts. Six agents with three calling at once need three licenses.
Which calls count as connected minutes?
Answered inbound and outbound US local/mobile calls count, including answered voicemail. Ringing and practice do not. Each answered external call leg counts for its own duration; overlapping answered legs during a transfer or conference add to the total.
The rate covers standard US local/mobile calling. International, premium, toll-free inbound and high-cost routes, unusual traffic, autonomous voice traffic and permanently connected bridges require a separate quote.
What would 7,000 connected minutes cost?
One license: $99 + (7,000 × $0.02) = $239/month, with 10 US local numbers. With Agent Assist & coaching on every call: $348/month, which adds $49 with 3,000 assisted minutes and 4 extra 1,000-minute packs at $15.
5 licenses, each using 7,000 connected minutes: $1,195/month, or $1,740 with Agent Assist & coaching on all 5 (15,000 pooled assisted minutes plus 20 packs) and 50 local numbers. Examples exclude extra numbers, applicable taxes and separately confirmed surcharges.
Agent Assist & coaching usage and limits
Agent Assist provides on-screen suggestions; your agent chooses what to say. It does not speak on the call. Allowances pool only across Agent Assist-enabled licenses within the same agency and reset monthly without rollover. Calling, transcripts, recordings, summaries and coach reviews continue when live guidance pauses at the limit. Resume with a manually purchased pack or the next monthly reset. No automatic top-ups.
Proposed measurement: count connected human-agent session time while guidance is enabled and available, whether or not a suggestion is used. Count the session once, not per suggestion, transcript stream or external leg. Ringing, practice, transcription alone and after-call review do not consume assisted minutes.
Proposed transfer rule: a transfer does not refresh the allowance. The receiving agent needs enabled capacity. Each assisted agent session counts separately; two agents assisted for the same elapsed minute use two assisted minutes. Extra external legs within one session do not multiply assisted time.
Manual packs join the same enabled-license pool. Proposed pack validity is the current billing month, without rollover. Measurement, transfer behavior and pack validity are confirmed in your written order before activation.
Can I choose an annual plan?
Talk to sales for an annual quote. Annual pricing, payment terms and commitment are confirmed separately in writing. The prices shown here are monthly.
Can you help my team get started?
Self-service setup has no fee: import a CSV, map its fields and start a campaign. Onboarding and one CRM connection are included for every team, with no setup fee. Major data cleanup and white-label work are quoted separately.
What is confirmed before I start?
Prices are in USD. One agency invoice consolidates monthly licenses, connected usage and recurring add-ons. Extra Agent Assist packs are manually purchased and prepaid. Beyond the team onboarding above, no volume discount is promised.
Your written order confirms recording retention, billing increments and rounding, applicable taxes and surcharges, renewal and cancellation, exact license and add-on entitlements, transfer handling and prepaid-pack validity before activation. Practice Mode is $19 per license a month with 120 practice minutes.
Existing customers keep their current agreements. These new offer terms apply only through an approved written order.
