Dialer comparison
EmberDial vs Convoso: published pricing, power and predictive dialing
EmberDial publishes its rates: $99 per concurrent calling license per month plus $0.02 per connected minute, starting at one license. Convoso’s pricing page asks for a quote based on your seats, features and integrations. Bring that quote and compare the total for your team’s calling volume.
The short answer
Convoso lists predictive and multimode dialing, Convoso Ignite number management, caller ID reputation and StateTracker, and asks for a quote based on your seats, features and integrations. EmberDial publishes its rates, runs power and predictive campaigns, and includes local numbers, transcripts, call reviews and compliance tools in every license. Bring your Convoso quote and compare the total for your team’s calling volume.
Convoso
Quote only
Convoso’s pricing page lists no prices. It says it primarily offers annual plans and lists 20% off annual plans.
Where Convoso may fit better
- You work inside Salesforce: Convoso lists Convoso for Salesforce, while EmberDial imports leads by CSV or direct vendor posting and scopes CRM connections separately.
- You want Convoso’s Voice AI or omnichannel products. Ask how they are priced in your quote.
- You are partway through an annual agreement. Compare the remaining term and any exit costs before you switch.
EmberDial
$99 + 2¢/min
Per concurrent calling license a month, plus each connected minute. Billed monthly.
Where EmberDial may fit better
- You want a published price to budget from: $99 per concurrent license plus $0.02 per connected minute, starting at one license.
- You want published monthly prices rather than a quote for a primarily annual plan.
- You want transcripts and call summaries with every license, plus optional live guidance and graded call reviews.
- You want 10 local numbers per license with a Healthy, Watch or Flagged status on each one.
Convoso details checked October 7, 2026: Convoso pricing, convoso.com.
EmberDial and Convoso side by side
Labels used in the table: Published: prices on the public site.Quote only: price only on request.Included: in the standard price.Per minute: billed by usage.Listed: on the public site, with plan and price not stated.On request: set up for your team when you ask.Coming soon: not available yet, in progress.Not listed: not found on the pages we checked.
| Topic | EmberDial | Convoso |
|---|---|---|
| Pricing model | Published $99 per concurrent calling license a month plus $0.02 per connected minute, billed monthly. Agents keep their own logins and share licenses across shifts. | Quote only No prices listed. Convoso quotes by seats, features and integrations, primarily offers annual plans and lists 20% off annual plans. Source: Convoso pricing |
| Dial modes | Included Campaigns run in power or predictive mode, and agents can also dial by hand from the dialpad (click-to-call). | Listed Predictive dialing, with multimode dialing listed as a product. Source: convoso.com |
| Calling minutes | Per minute $0.02 per connected minute; no minutes are included. Ringing doesn’t count. | Quote only Carrier fees for calls are typically billed separately from the software subscription, at rates that vary with usage and destination. Source: Convoso pricing |
| Numbers and local caller ID | Included 10 US local numbers per license, pooled across your agency ($1 a month for each extra). Local caller ID picks from your own pool by area code, then state, then region. Branded caller ID shows your business name on the lead’s screen, 10¢ per branded call, on carriers that display it. | Listed Convoso Ignite, number management to raise contact rates. Local numbers aren’t listed on the pricing page. Source: convoso.com, Convoso pricing |
| Number reputation | Included Each number has a daily call allowance, lower while a new number warms up, and shows Healthy, Watch or Flagged. A flagged number rests automatically, out of rotation, and calls move to your healthy numbers. | Listed Caller ID reputation listed as a product. Source: convoso.com |
| Transcripts and AI | Included Live transcripts, recordings and call summaries with every license. Agent Assist & coaching (suggested next lines, playbook answers to objections, an up-next checklist and a graded review of every call) is an optional $49 per enabled license a month. | Not listed Transcripts, call review and live guidance for agents weren’t found on the pages we checked. Convoso lists Voice AI as a product. Source: convoso.com, Convoso pricing |
| CRM integrations | On request Connected on request: name your CRM, such as HighLevel, HubSpot or Salesforce, and we set up the connection during onboarding. CSV import with field mapping works today, and your lead vendors can post leads straight into a campaign. A HighLevel marketplace app is coming soon. | Listed Convoso for Salesforce listed. Source: convoso.com |
| Voicemail drop | Coming soon Coming soon: agents leave a recorded voicemail in one click, only on leads with consent evidence your compliance owner approves. | Listed Voicemail Management listed as a product; ask whether it includes voicemail drop. Source: convoso.com |
| Team chat and live monitoring | Included Team chat with agency and team rooms, announcements, group chats and direct messages, showing which agents are on a call, built in for everyone in the agency. Supervisors can listen in, whisper to the agent or barge into live calls. | Listed Supervisors can listen, whisper and barge on live calls, and Convoso can broadcast shoutouts, goals, incentives and reminders to agents. The pages we checked list no two-way team chat and don’t say which plans or feature packages include these tools. Source, checked October 19, 2026: Quality monitoring page, Dialing admin page, Convoso pricing |
| Compliance tools | Included Internal DNC on every dial, DNC.com screening with your own account, calling windows, state attempt caps, abandon-rate pacing and an audit log. Your agency stays responsible for compliance. | Listed StateTracker limits daily contact attempts by area and zip code, with different rules per state. DNC screening and abandon-rate pacing weren’t found on the pages we checked. Source: StateTracker page |
Convoso column from Convoso’s own pages, checked October 7, 2026; each cell links its source. EmberDial column: pricing, compliance tools and power vs predictive dialing.
Published prices
Convoso plans
Price on request
No prices listed on the pricing page
- Quote based on seats, features and integrations
- Primarily annual plans; 20% off annual plans listed
- No free trial; live customized demos
For comparison: one EmberDial license
$99 + 2¢/min
per concurrent calling license a month, billed monthly, plus $0.02 per connected minute
EmberDial pricing and inclusions
- Power and predictive campaigns, plus click-to-call
- 10 US local numbers per license, pooled
- Live transcripts and a summary of every call
- Optional Agent Assist & coaching, $49 per enabled license
Your quote and agreement can differ from what either company publishes. Ask Convoso to confirm any item we didn’t find on its pages for your quote (Convoso pricing).
Convoso prices from Convoso pricing, checked October 7, 2026, in US dollars before taxes and fees. Quotes and agreements can differ from list prices.
What would your team pay?
At 2,000 connected minutes per agent, with 5 agents and 3 local numbers each, EmberDial comes to $695 a month. Convoso quotes its prices: a Convoso price under $139 per seat a month, all in, would cost less.
Convoso doesn’t publish its prices, so the example lists what you would need from your quote to match EmberDial and shows the Convoso price that would cost less. Untick anything you don’t need and change the numbers to match your team and your quote. The dialer cost calculator covers Agent Assist packs and setup.
Estimated monthly total
At these minutes, a Convoso plan price under $139 per seat a month, all in, costs less than EmberDial.
EmberDial $695 a month. Enter a Convoso price per seat to compare it with the EmberDial total.
EmberDial
Standard rates, billed monthly (pricing)
- Calling licenses$495
5 × $99
Power and predictive campaigns, plus click-to-call
- Connected minutes$200
10,000 × $0.02
Ringing doesn’t count
- Local numbersIncluded
15 of 50 included
10 US local numbers per license, pooled
- Number reputation and compliance toolsIncluded
Healthy, Watch or Flagged on every number; DNC checks, calling windows and abandon-rate pacing
- Transcripts, summaries and call reviewsIncluded
On every call
$245(removed)5 × $49
Live guidance on screen, 3,000 assisted minutes per license
Monthly total$695
Convoso, matched setup
Published prices, checked October 7, 2026. Untick anything you don’t need.
Convoso doesn't publish prices. Enter the price from your quote.
- Convoso planQuote
Price from your quote
Convoso lists predictive and multimode dialing; its pricing page asks for a quote based on seats, features and integrations.
Source: Convoso pricing, checked October 7, 2026
- Quote
Billed separately from the subscription, at rates that vary with usage and destination
Calling usage, like EmberDial’s connected minutes.
Source: Convoso pricing, checked October 7, 2026
- Quote
Listed without a price
Number management to raise contact rates, like EmberDial’s local numbers and reputation status.
Source: convoso.com, checked October 7, 2026
- Transcripts and call reviewNot listed
Not found on the pages we checked
Like EmberDial’s transcripts, summaries and after-call reviews.
Source: convoso.com, checked October 7, 2026
Monthly totalNeeds a quote
From your quote
Enter 0 if calling is included in the per-seat price.
Fees or add-ons from your quote, for the whole team.
Convoso doesn’t publish prices (Convoso pricing), so enter the per-seat price from your quote, with its carrier fee rate as usage and any add-ons as other charges.
Switching from Convoso: what to test first
- Run a real calling block.Dial a sample list in power mode, then in predictive mode, and count the live conversations each agent reaches in an hour.
- Check the caller ID each lead sees.Confirm the local number chosen for leads in your main states, and open one number’s Healthy, Watch or Flagged status.
- Review a finished call.Find its transcript and summary, and with Agent Assist & coaching its graded review, and check that a manager can coach from them.
- Move a sample of leads.Export a sample from Convoso or your CRM as CSV, import it with field mapping, and check callbacks, dispositions and notes before moving everything. To connect your CRM instead, name it during onboarding.
- Set your compliance rules.Set calling windows and DNC screening for the states you call, and agree who keeps consent records.
- Time your voicemails.Voicemail drop is coming soon. Until it ships, measure how long agents spend leaving voicemails in a normal session before you switch.
EmberDial vs Convoso: questions
Does Convoso publish its prices?
No. Convoso’s pricing page lists no prices and asks for a quote based on your seats, features and integrations. It says it primarily offers annual plans and lists 20% off annual plans. EmberDial publishes $99 per concurrent calling license a month plus $0.02 per connected minute, starting at one license; monthly prices are published and annual terms are quoted.
Does Convoso have a free trial?
No. Convoso’s pricing page says it doesn’t offer a free trial and offers live customized demos instead. EmberDial offers trials by request: our team checks each request by hand, then sets up a short trial with a set amount of calling credit.
Does Convoso offer predictive dialing?
Yes. Convoso lists predictive dialing and multimode dialing. EmberDial campaigns run in power or predictive mode, and agents can also dial by hand from the dialpad (click-to-call). Power and predictive pacing slows above a 2.5% abandon rate and drops to one line above 3%, per campaign over a rolling 30 days; a campaign pauses above 4.5% once it has at least 50 answered calls and 10 abandons.
How do Convoso Ignite and EmberDial’s local caller ID compare?
Convoso lists Ignite, number management to raise contact rates, and caller ID reputation as a product; local numbers aren’t listed on its pricing page. EmberDial includes 10 US local numbers per calling license, pooled within your agency, and picks a number from your own pool: exact area code, then same state, then same region, then any active number. Each number shows a spam-risk level of Healthy, Watch or Flagged; a number not checked in the last 7 days shows Watch until it is checked again, and a flagged number rests automatically, out of rotation.
How do Convoso StateTracker and EmberDial’s state calling rules compare?
Convoso’s StateTracker limits daily contact attempts by area and zip code, with different rules per state. EmberDial uses each campaign’s calling window (8am to 9pm local time by default) plus built-in Texas, Alabama and Louisiana windows; dialpad calls use a fixed 8am to 9pm window. It caps attempts for Florida, Oklahoma, Maryland (3 per 24 hours) and Maine (1 per 8 hours).
Who is responsible for compliance after moving from Convoso?
Your agency. EmberDial’s agreement makes your agency the caller responsible for consent, registrations and how your team calls; no dialer can take that responsibility for you. The toolkit includes internal DNC checks on every dial, DNC.com screening with your own account, calling windows, state attempt caps, abandon-rate pacing, recording-disclosure prompts for all-party-consent states, manual dialing from the dialpad and an append-only audit log. See the compliance tools.
What does it cost to move from Convoso to EmberDial?
Self-service has no setup fee. Onboarding and one CRM connection are included for every team, with no setup fee. Major cleanup and white-label work are quoted separately. If you are partway through an annual Convoso agreement, compare the remaining term and any exit costs before you switch.
Sources
Convoso pages, checked October 7, 2026
See EmberDial with your own Convoso numbers
Bring last month’s talk time, your lead source and your current Convoso bill. We’ll walk through the dialer, call review and compliance tools with sample data and price your team at standard rates.