EmberDial vs CloudTalk: which fits an outbound team?

Labels used in the table: Published: prices on the public site.Included: in the standard price.Some plans: on some plans only.Add-on: costs extra.Per minute: billed by usage.On request: set up for your team when you ask.Coming soon: not available yet, in progress.

EmberDial and CloudTalk side by side. CloudTalk details checked October 7, 2026.

Topic	EmberDial	CloudTalk
Pricing model	Published $99 per concurrent calling license a month plus $0.02 per connected minute, billed monthly. Agents keep their own logins and share licenses across shifts.	Published Per user: $34 to $69 a month billed monthly, or $25 to $49 billed annually, across three plans. Expert needs at least 3 users, and every user is a paid seat. Source: plans article, CloudTalk pricing
Dial modes	Included Campaigns run in power or predictive mode, and agents can also dial by hand from the dialpad (click-to-call).	Some plans Power, preview and parallel dialers. Power and preview come with Expert or as a $15 per user add-on (billed annually); parallel dialing is a $39 per user add-on. Click-to-call on every plan. Source: dialer page, parallel dialer page, CloudTalk pricing
Calling minutes	Per minute $0.02 per connected minute; no minutes are included. Ringing doesn’t count.	Included US and Canada calls included under a fair usage policy: by default each user has 3,000 outbound minutes a month, US and Canada calling is limited to 10,000 minutes per user, and extra minutes are charged from credit. Source: CloudTalk pricing, fair usage policy
Numbers and local caller ID	Included 10 US local numbers per license, pooled across your agency ($1 a month for each extra). Local caller ID picks from your own pool by area code, then state, then region. Branded caller ID, your business name on the lead’s screen, is coming soon.	Add-on US local numbers are $6 a month each with no activation fee. The dialer matches each contact’s US area code for caller ID. Source: number pricing, dialer page
Number reputation	Included Each number shows Healthy, Watch or Flagged, and high-risk numbers can leave rotation.	Add-on Reputation monitoring with label removal, and spam remediation for US numbers, are add-ons. Calls go out with STIR/SHAKEN A or B attestation by default. Source: dialer page, CloudTalk pricing, spam label protection (help center)
Transcripts and AI	Included Live transcripts, recordings and call summaries with every license. Agent Assist & coaching (suggested next lines, playbook answers to objections, an up-next checklist and a graded review of every call) is an optional $49 per enabled license a month.	Add-on Call recording on every plan. Summaries, searchable transcripts, sentiment and call scoring are a $9 per user AI add-on (billed annually). AI voice agents start at $99 a month for 200 minutes. Source: call recording page, call transcription page, CloudTalk pricing
CRM integrations	On request Connected on request: name your CRM, such as HighLevel, HubSpot or Salesforce, and we set up the connection during onboarding. CSV import with field mapping works today.	Some plans 95+ CRM, helpdesk and ATS integrations on Essential and Expert, including HubSpot, Pipedrive and Zoho CRM. Salesforce on Expert. Source: CloudTalk pricing
Voicemail drop	Coming soon Coming soon: agents leave a recorded voicemail in one click, only on leads with consent evidence your compliance owner approves.	Some plans Voicemail drop on Essential and Expert. Source: CloudTalk pricing
Compliance tools	Included Internal DNC on every dial, DNC.com screening with your own account, calling windows, state attempt caps, abandon-rate pacing and an audit log. Your agency stays responsible for compliance.	Included Calling-hours rules across time zones and a number blocklist. CloudTalk’s dialer page says your team is responsible for consent and Do Not Call screening. Source: TCPA dialer page, blocklist (help center), dialer page

CloudTalk column from CloudTalk’s own pages, checked October 7, 2026; each cell links its source. EmberDial column: pricing, compliance tools and power vs predictive dialing.

• CloudTalk Starter

  $34

  per user/month billed monthly · $25 billed annually

  • 1 user minimum
  • Power dialer as an add-on
  • Recordings kept 1 month

• CloudTalk Essential

  $39

  per user/month billed monthly · $29 billed annually

  • 1 user minimum
  • 95+ integrations
  • Voicemail drop

• CloudTalk Expert

  $69

  per user/month billed monthly · $49 billed annually

  • 3 users minimum
  • Preview and power dialers included
  • Salesforce integration

Annual billing comes with a 12-month commitment (pricing page). Add-ons are extra: power dialer $15 and parallel dialer $39 per user a month (dialer page, parallel dialer page), AI $9 per user a month (transcription page), and US numbers $6 a month each (number pricing).

CloudTalk prices from plans article, checked October 7, 2026, in US dollars before taxes and fees. Quotes and agreements can differ from list prices.

At 2,000 connected minutes per agent, with 5 agents and 3 local numbers each, EmberDial comes to $695 a month and a matched CloudTalk setup to $500, plus the items it prices by quote.

The example sets EmberDial’s standard rates against the CloudTalk plan and published add-ons that match what EmberDial includes, line by line, each with its source. Untick anything you don’t need and change the numbers to match your team and your quote. The dialer cost calculator covers Agent Assist packs and setup.

1. Run a real calling block.Dial a sample list in power mode, then in predictive mode, and count the live conversations each agent reaches in an hour.
2. Check the caller ID each lead sees.Confirm the local number chosen for leads in your main states, and open one number’s Healthy, Watch or Flagged status.
3. Review a finished call.Find its transcript and summary, and with Agent Assist & coaching its graded review, and check that a manager can coach from them.
4. Move a sample of leads.Export a sample from CloudTalk or your CRM as CSV, import it with field mapping, and check callbacks, dispositions and notes before moving everything. To connect your CRM instead, name it during onboarding.
5. Set your compliance rules.Set calling windows and DNC screening for the states you call, and agree who keeps consent records.
6. Time your voicemails.Voicemail drop is coming soon. Until it ships, measure how long agents spend leaving voicemails in a normal session before you switch.