EmberDial vs CallTools: a quoted call center suite or a published price

Labels used in the table: Published: prices on the public site.Quote only: price only on request.Included: in the standard price.Per minute: billed by usage.Listed: on the public site, with plan and price not stated.On request: set up for your team when you ask.Coming soon: not available yet, in progress.Not listed: not found on the pages we checked.

EmberDial and CallTools side by side. CallTools details checked October 19, 2026.

Topic	EmberDial	CallTools
Pricing model	Published $99 per concurrent calling license a month plus $0.02 per connected minute, billed monthly. Agents keep their own logins and share licenses across shifts.	Quote only Individualized quotes from a five-question form. Pricing is based on seat count, with seats added or removed as needed and no commitment. Source: CallTools pricing, power dialer page
Dial modes	Included Campaigns run in power or predictive mode, and agents can also dial by hand from the dialpad (click-to-call).	Included Predictive, power and preview dialing, plus progressive and parallel dialers. The predictive dialer adjusts its pace continuously; the power dialer uses a fixed number of lines per agent that you set. Source: CallTools pricing, predictive dialer page, power dialer page
Calling minutes	Per minute $0.02 per connected minute; no minutes are included. Ringing doesn’t count.	Included Unlimited minutes and nationwide calling listed, with pricing based on seats rather than call volume. Source: CallTools pricing, power dialer page
Numbers and local caller ID	Included 10 US local numbers per license, pooled across your agency ($1 a month for each extra). Local caller ID picks from your own pool by area code, then state, then region. Branded caller ID, your business name on the lead’s screen, is coming soon.	Listed Local DID matching shows a number with the lead’s area code. The pages we checked list no number prices. Source: caller ID reputation page
Number reputation	Included Each number shows Healthy, Watch or Flagged, and high-risk numbers can leave rotation.	Listed Caller ID reputation monitoring checks whether a number shows Scam Likely or Spam Likely on Verizon, AT&T, T-Mobile and others, and CallTools helps submit carrier remediation requests. The page does not say whether it is included or extra. Source: caller ID reputation page
Transcripts and AI	Included Live transcripts, recordings and call summaries with every license. Agent Assist & coaching (suggested next lines, playbook answers to objections, an up-next checklist and a graded review of every call) is an optional $49 per enabled license a month.	Not listed Call recording is built in, and managers can silently monitor, whisper and barge. The pages we checked list no transcription or AI call summaries; integrations include Balto and Gong. Source: power dialer page, integrations
CRM integrations	On request Connected on request: name your CRM, such as HighLevel, HubSpot or Salesforce, and we set up the connection during onboarding. CSV import with field mapping works today.	Included A built-in CRM keeps calls, SMS and email on one contact record, with native Salesforce, HubSpot and Zoho sync and about 50 listed integrations, including GoHighLevel, Zapier and an API. Source: CRM, SMS and email page, integrations
Voicemail drop	Coming soon Coming soon: agents leave a recorded voicemail in one click, only on leads with consent evidence your compliance owner approves.	Not listed Answering machine detection skips voicemail greetings and moves on; the pages we checked list no recorded voicemail drop. Source: answering machine detection page
Compliance tools	Included Internal DNC on every dial, DNC.com screening with your own account, calling windows, state attempt caps, abandon-rate pacing and an audit log. Your agency stays responsible for compliance.	Included National Do Not Call Registry integration, scrubs for major state lists, state and federal calling-time rules by local time zone, state holiday schedules and an audit trail. Consent records stay with your team. Source: compliance features page

CallTools column from CallTools’s own pages, checked October 19, 2026; each cell links its source. EmberDial column: pricing, compliance tools and power vs predictive dialing.

• CallTools CallTools seats

  Price on request

  Quote only

  • Predictive, power and preview dialing
  • Unlimited minutes and nationwide calling
  • Seats added or removed as needed

CallTools lists no plan names or prices; its pricing page asks five questions and returns an individualized quote (pricing page).

CallTools prices from CallTools pricing, checked October 19, 2026, in US dollars before taxes and fees. Quotes and agreements can differ from list prices.

At 2,000 connected minutes per agent, with 5 agents and 3 local numbers each, EmberDial comes to $695 a month. CallTools quotes its prices: a CallTools price under $139 per seat a month, all in, would cost less.

CallTools doesn’t publish its prices, so the example lists what you would need from your quote to match EmberDial and shows the CallTools price that would cost less. Untick anything you don’t need and change the numbers to match your team and your quote. The dialer cost calculator covers Agent Assist packs and setup.

1. Run a real calling block.Dial a sample list in power mode, then in predictive mode, and count the live conversations each agent reaches in an hour.
2. Check the caller ID each lead sees.Confirm the local number chosen for leads in your main states, and open one number’s Healthy, Watch or Flagged status.
3. Review a finished call.Find its transcript and summary, and with Agent Assist & coaching its graded review, and check that a manager can coach from them.
4. Move a sample of leads.Export a sample from CallTools or your CRM as CSV, import it with field mapping, and check callbacks, dispositions and notes before moving everything. To connect your CRM instead, name it during onboarding.
5. Set your compliance rules.Set calling windows and DNC screening for the states you call, and agree who keeps consent records.
6. Time your voicemails.Voicemail drop is coming soon. Until it ships, measure how long agents spend leaving voicemails in a normal session before you switch.