Dialer comparison
EmberDial vs PhoneBurner: flat seats or pay for talk time?
PhoneBurner prices each user with unlimited dialing. EmberDial prices each concurrent license plus the minutes your agents actually talk. Here is how the two compare for insurance agents and sales teams, and where the cost crosses over.
The short answer
PhoneBurner is a single-line power dialer priced per user, with unlimited calling, a built-in CRM and one-click voicemail drop. EmberDial runs power and predictive campaigns and includes local numbers, number reputation, transcripts and call reviews in every license, priced per concurrent license plus connected minutes. Which costs less depends on talk time: at PhoneBurner’s Standard monthly price, the two meet at about 3,300 connected minutes per agent a month.
PhoneBurner
$165
per user a month on Standard, billed monthly, with unlimited dialing. $140 billed annually.
Where PhoneBurner may fit better
- Each agent talks more than about 3,300 connected minutes a month, where PhoneBurner’s flat Standard price costs less.
- You want one-click voicemail drop and a built-in CRM, or its Salesforce, HubSpot, Zoho or LeadCENTER integrations.
- You want one live line per agent and never predictive dialing.
EmberDial
$99 + 2¢/min
Per concurrent calling license a month, plus each connected minute. Billed monthly.
Where EmberDial may fit better
- You want predictive campaigns for aged leads, with abandon-rate pacing per campaign.
- Agents talk less than about 3,300 connected minutes a month, or share licenses across shifts.
- You want 10 local numbers per license and a Healthy, Watch or Flagged status on each one without add-ons.
- You want live transcripts and call summaries on every call, not only on a top plan.
PhoneBurner details checked October 7, 2026: PhoneBurner pricing, PhoneBurner FAQ, power dialer page, integrations.
EmberDial and PhoneBurner side by side
Labels used in the table: Published: prices on the public site.Included: in the standard price.Some plans: on some plans only.Add-on: costs extra.Per minute: billed by usage.On request: set up for your team when you ask.Coming soon: not available yet, in progress.
| Topic | EmberDial | PhoneBurner |
|---|---|---|
| Pricing model | Published $99 per concurrent calling license a month plus $0.02 per connected minute, billed monthly. Agents keep their own logins and share licenses across shifts. | Published Per user: $165 to $215 a month billed monthly, or $140 to $183 billed annually, across three plans. A non-dialing admin account is free. Source: PhoneBurner pricing, PhoneBurner FAQ |
| Dial modes | Included Campaigns run in power or predictive mode, and agents can also dial by hand from the dialpad (click-to-call). | Included A power dialer that calls one contact at a time with the rep live on every call, plus a pause-and-preview mode. PhoneBurner says it is not a predictive dialer. Source: power dialer page, PhoneBurner FAQ |
| Calling minutes | Per minute $0.02 per connected minute; no minutes are included. Ringing doesn’t count. | Included Unlimited dialing with no per-minute charges on every plan, to numbers in the United States and Canada. Source: PhoneBurner FAQ |
| Numbers and local caller ID | Included 10 US local numbers per license, pooled across your agency ($1 a month for each extra). Local caller ID picks from your own pool by area code, then state, then region. Branded caller ID, your business name on the lead’s screen, is coming soon. | Add-on Numbers are an add-on (Premium includes a PhoneBurner number), or you can use your own. Local caller IDs need Local Presence approval. Source: PhoneBurner pricing, numbers page |
| Number reputation | Included Each number shows Healthy, Watch or Flagged, and high-risk numbers can leave rotation. | Add-on ARMOR monitors PhoneBurner-purchased numbers across major US carriers and works to remove false flags, for $5 a month per number. Source: ARMOR page, ARMOR pricing (help center) |
| Transcripts and AI | Included Live transcripts, recordings and call summaries with every license. Agent Assist & coaching (suggested next lines, playbook answers to objections, an up-next checklist and a graded review of every call) is an optional $49 per enabled license a month. | Some plans Call recording on every plan, kept 30 days, 90 days or with unlimited storage depending on the plan. Call transcription and an AI note taker on Premium. Source: PhoneBurner pricing |
| CRM integrations | On request Connected on request: name your CRM, such as HighLevel, HubSpot or Salesforce, and we set up the connection during onboarding. CSV import with field mapping works today. | Included A built-in CRM on every plan, plus integrations including Salesforce, HubSpot, Zoho and LeadCENTER. Source: PhoneBurner FAQ, integrations |
| Voicemail drop | Coming soon Coming soon: agents leave a recorded voicemail in one click, only on leads with consent evidence your compliance owner approves. | Included One-click pre-recorded voicemails on every plan. Source: PhoneBurner pricing |
| Compliance tools | Included Internal DNC on every dial, DNC.com screening with your own account, calling windows, state attempt caps, abandon-rate pacing and an audit log. Your agency stays responsible for compliance. | Included A personal DNC list, registry scrubbing through a separate DNC.com subscription, no calls after 9pm local time, and STIR/SHAKEN A-level attestation on purchased numbers. |
PhoneBurner column from PhoneBurner’s own pages, checked October 7, 2026; each cell links its source. EmberDial column: pricing, compliance tools and power vs predictive dialing.
Published prices
PhoneBurner Standard
$165
per user/month billed monthly · $140 billed annually
- Unlimited power dialing
- Built-in CRM and one-click voicemails
- Recordings kept 30 days
PhoneBurner Professional
$195
per user/month billed monthly · $165 billed annually
- Browser softphone
- Live call monitoring and coaching
- Recordings kept 90 days
PhoneBurner Premium
$215
per user/month billed monthly · $183 billed annually
- A PhoneBurner number and SMS
- Transcription and AI note taker
- Unlimited recording storage
For comparison: one EmberDial license
$99 + 2¢/min
per concurrent calling license a month, billed monthly, plus $0.02 per connected minute
EmberDial pricing and inclusions
- Power and predictive campaigns, plus click-to-call
- 10 US local numbers per license, pooled
- Live transcripts and a summary of every call
- Optional Agent Assist & coaching, $49 per enabled license
PhoneBurner’s FAQ describes month-to-month pricing with no setup fees and says an annual plan saves 15% (FAQ). ARMOR number protection is $5 a month per PhoneBurner number (help center).
PhoneBurner prices from PhoneBurner pricing, checked October 7, 2026, in US dollars before taxes and fees. Quotes and agreements can differ from list prices.
What would your team pay?
At 2,000 connected minutes per agent, with 5 agents and 3 local numbers each, EmberDial comes to $695 a month and a matched PhoneBurner setup to $1,150, plus the items it prices by quote.
The example sets EmberDial’s standard rates against the PhoneBurner plan and published add-ons that match what EmberDial includes, line by line, each with its source. Untick anything you don’t need and change the numbers to match your team and your quote. The dialer cost calculator covers Agent Assist packs and setup.
Estimated monthly total
EmberDial comes to $455 a month less than PhoneBurner at these numbers, before PhoneBurner’s quoted items.
The totals meet at about 6,550 connected minutes per agent a month (109 hours). Below that, EmberDial costs less; above it, PhoneBurner costs less.
At these minutes, a PhoneBurner Standard price under $74 per user a month, with the priced add-ons selected, costs less than EmberDial.
EmberDial $695 a month. PhoneBurner $1,150 a month, before PhoneBurner’s quoted items. EmberDial comes to $455 a month less than PhoneBurner at these numbers, before PhoneBurner’s quoted items.
EmberDial
Standard rates, billed monthly (pricing)
- Calling licenses$495
5 × $99
Power and predictive campaigns, plus click-to-call
- Connected minutes$200
10,000 × $0.02
Ringing doesn’t count
- Local numbersIncluded
15 of 50 included
10 US local numbers per license, pooled
- Number reputation and compliance toolsIncluded
Healthy, Watch or Flagged on every number; DNC checks, calling windows and abandon-rate pacing
- Transcripts, summaries and call reviewsIncluded
On every call
$245(removed)5 × $49
Live guidance on screen, 3,000 assisted minutes per license
Monthly total$695
PhoneBurner, matched setup
Published prices, checked October 7, 2026. Untick anything you don’t need.
PhoneBurner's published list price, checked October 7, 2026. Change it to match your quote.
- PhoneBurner Standard$825
5 × $165
PhoneBurner’s power dialer, one line per rep, on every plan. PhoneBurner says it is not a predictive dialer.
Source: PhoneBurner pricing, checked October 7, 2026
- $250
5 × $50; $215 against $165 billed monthly, $183 against $140 billed annually
Call transcription and the AI note taker, like EmberDial’s transcripts and summaries.
Source: PhoneBurner pricing, checked October 7, 2026
- Quote
15 numbers; an add-on without a published price
Local caller ID numbers, like the numbers EmberDial includes with each license.
Source: PhoneBurner pricing, checked October 7, 2026
- $75
15 × $5; a month per PhoneBurner number
Number monitoring and spam flag remediation, like EmberDial’s number reputation status.
Source: ARMOR pricing (help center), checked October 7, 2026
Monthly total$1,150
Plus PhoneBurner numbers, priced by quote.
Unlimited dialing with no per-minute charges, to numbers in the United States and Canada (PhoneBurner FAQ).
From your quote
Enter 0 if calling is included in the per-user price.
Fees or add-ons from your quote, for the whole team.
PhoneBurner prices are per user. Sources: PhoneBurner pricing, ARMOR pricing.
Switching from PhoneBurner: what to test first
- Run a real calling block.Dial a sample list in power mode, then in predictive mode, and count the live conversations each agent reaches in an hour.
- Check the caller ID each lead sees.Confirm the local number chosen for leads in your main states, and open one number’s Healthy, Watch or Flagged status.
- Review a finished call.Find its transcript and summary, and with Agent Assist & coaching its graded review, and check that a manager can coach from them.
- Move a sample of leads.Export a sample from PhoneBurner or your CRM as CSV, import it with field mapping, and check callbacks, dispositions and notes before moving everything. To connect your CRM instead, name it during onboarding.
- Set your compliance rules.Set calling windows and DNC screening for the states you call, and agree who keeps consent records.
- Time your voicemails.Voicemail drop is coming soon. Until it ships, measure how long agents spend leaving voicemails in a normal session before you switch.
EmberDial vs PhoneBurner: questions
Is PhoneBurner a predictive dialer?
No. PhoneBurner describes itself as a power dialer that calls one contact at a time with the rep live on every call. EmberDial campaigns run in power or predictive mode, and agents can also dial by hand from the dialpad (click-to-call).
Is PhoneBurner cheaper than EmberDial?
It depends on talk time. PhoneBurner’s Standard plan is $165 per user a month billed monthly with unlimited dialing, and EmberDial is $99 per license plus $0.02 per connected minute, so EmberDial costs less below about 3,300 connected minutes per agent a month and PhoneBurner costs less above that. Numbers and add-ons change the totals; the cost check includes them.
Does PhoneBurner include phone numbers?
Not on every plan. PhoneBurner lists numbers as an add-on, includes a PhoneBurner number on Premium and lets you use your own, and local caller IDs need Local Presence approval. EmberDial includes 10 US local numbers per license, pooled across your agency.
Does PhoneBurner have voicemail drop and a CRM?
Yes. PhoneBurner lists one-click pre-recorded voicemails and a built-in CRM on all plans. EmberDial has no built-in CRM: it imports leads by CSV with field mapping and connects your CRM on request during onboarding. Its voicemail drop is coming soon.
What does PhoneBurner ARMOR cost?
ARMOR is $5 a month per PhoneBurner-purchased number, according to PhoneBurner’s help center, and it covers only numbers bought from PhoneBurner. EmberDial shows every number’s spam-risk level as Healthy, Watch or Flagged as part of each license; see number reputation.
Sources
See EmberDial with your own PhoneBurner numbers
Bring last month’s talk time, your lead source and your current PhoneBurner bill. We’ll walk through the dialer, call review and compliance tools with sample data and price your team at standard rates.