Customer Success & Onboarding Specialist

About EmberDial

EmberDial builds software that helps sales teams connect with customers and manage their calling workflows.

About the role

We’re looking for a Customer Success & Onboarding Specialist to help customers get started, build confidence with the platform, and make progress toward their goals.

Responsibilities

• Guide customers through account setup and onboarding.
• Deliver product walkthroughs and user training.
• Answer workflow questions and coordinate issue resolution.
• Track adoption, follow up on obstacles, and identify retention risks.
• Maintain helpful documentation and share customer feedback.

Qualifications

• Experience in customer success, onboarding, support, or account management.
• Strong communication, patience, and organization.
• Ability to explain software clearly to different audiences.
• A practical approach to troubleshooting and follow-through.